Frequently Asked Questions

Yes — ព័ត៌មាន World Cup operates under a valid gambling license from its licensing authority. However, the service is not available in all jurisdictions; you are responsible for ensuring online gambling is legal in your country or region before signing up.

Predictions on matches that end in a draw are settled as a draw result — not as a win for either team. For knockout stage matches, if the match ends in a draw after regular time, predictions are settled based on the official result after extra time or penalties, depending on the specific market you selected.

To withdraw, log in and navigate to the cashier section, select 'Withdraw,' choose your preferred method, and enter the amount. All withdrawal requests are reviewed within 24 hours; once approved, processing times vary by method — e-wallets take 1-2 business days, while bank transfers may take 3-5 business days.

Yes — ព័ត៌មាន World Cup follows strict know-your-customer (KYC) regulations. Before your first withdrawal, you must verify your identity by uploading a government-issued ID and proof of address. This process typically takes 24-48 hours and is required to prevent fraud and ensure compliance with anti-money laundering laws.

Access to ព័ត៌មាន World Cup is restricted in certain jurisdictions where online gambling is regulated or prohibited. Users from the United States, the Netherlands, and other restricted territories cannot create accounts or place predictions. You can check the full list of restricted countries in our Terms of Service.

If a World Cup match is postponed before it begins, all predictions on that match are void and stakes are refunded. For matches abandoned after kickoff, the official ruling from FIFA determines settlement — if the match is officially completed within a set period (usually 24 hours), predictions stand; otherwise, unmatched predictions are voided.